​By now you probably know that I’m big on planning. Even when I go on vacation, I have some semblance of a plan. Many people think that once they make a plan, that’s it, and they should never deviate from it. I take a different view. I think of a plan as a flexible gu...

I recently came across the above info graphic when I was surfing the web, and it made me stop and think, "What d I do to ensure I keep the clients I have?"

Most of us are aware of the first statistic - that it's six to seven times more costly to acquire a new customer...

Only 14% of all American adults (18+ years) do not use a cell phone or the Internet. This statistic from a 2011 Pew Research study includes the elderly, the homeless, the mentally and physically challenged…all American adults 18 years old and older. Staggering.

With al...